Refund policy
Thank you for your purchase. We hope that you are happy with your purchase. However, if there is a problem with your product, you may return it to us for a full refund, exchange or store credit. Please see below for more information on our return policy.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return and Refund Process
To start a return, simply contact us at support@blessedrelief.com.au.
If your return is because there is a problem with the product or a mistake on our end, we’ll send you a postage paid return shipping label, as well as instructions on how and where to send your package.
If your return is because you made an error ordering or have changed your mind, you'll need to pay for return postage. This includes if you've ordered the wrong size and a sizing chart or information was available.
Once the return is received, we will provide the customer with either a full refund or send another product out according to the customers preference.
You can always contact us for any return question at support@blessedrelief.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds or Store Credit
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 14 business days have passed since we’ve approved your return, please contact us at support@blessedrelief.com.au
If you are unsatisfied with your order - please contact our support and we will do our best to help you out!
CANCELLATION TERMS
If you need us to cancel your order for any reason, please get in touch as soon as you can. Once an order is in our system, it can’t be edited and we can’t usually stop our warehouse from completing the shipping process once it has started, so it’s important that you let us know as early as possible. If we manage to prevent your order from being dispatched, we will cancel it and you’ll receive a full refund. However, if you do not cancel your order by 8pm on the day of your order, you may not be able to cancel the order. Then you will need to follow the refund instructions.